We all know that technology helps organizations grow. But the growth we’ve seen in recent years is something else entirely. Entire industries living in the cloud, mobile everything, the explosion of the gig economy.

We got so good at scaling up our companies that they actually outgrew us. So with no way to keep up ourselves, we built something to keep up for us - automation. Every area of our business learned to live by one simple truth - automate or die. But somehow, IT Service Management didn’t get the automation memo. No smart workflows. No superhuman anything.

The transformation IT has desperately needed is finally here. Introducing a whole new approach by SysAid called Service Automation. Service Automation uses sophisticated AI, built from a decade of real usage data of over 4,000 organizations to allow IT experts to effortlessly control all aspects of IT service management.

Now, instead of slowing things down, IT powers the bold new innovations that drive organizations forward.

SysAid came to us in an over-crowded, mature and well established market of IT Service Management. In order to stand out amongst the noise we needed to find a unique capability that was extremely valuable to the champion, help desk managers, and really bring it out in the branding. 

We discovered two things, the first being that the most important thing to our champion is getting stuff done because they're always drowning in tasks. The second is that automation is one of the features their current customers are most excited about -- yet no one owned it in this space. 

So Service Automation was born, to combine the existing world of service with the promise of automated everything.